Cancellation Policy

Cancellation Policy

Neel Creations reserves the right to cancel any order where the requirement could not be met. We will communicate any cancellation and applicable refund within a reasonable time.

If you wish to cancel your order after confirmation, please WhatsApp us at +91 7899362532 or email neelcreationsbysaanvi@gmail.com with your ORDER number.

You may cancel an order within 24 hours of placing it. No cancellations are permitted after 24 hours, barring extenuating circumstances. If your order has already been shipped, cancellation charges will apply.

Sale

Discount coupon codes are not applicable on sale products. Products purchased in a sale are not eligible for returns or refunds.

Refunds

For orders cancelled within 24 hours, prepaid refunds are credited to your original payment method (card, net banking or UPI) within 7 business days.

During peak periods such as sales or festive seasons, refunds may be delayed slightly.