Cancellation Policy

Neel Creations reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.

In an event wherein the customer wishes to cancel his/her order post-confirmation, he/she should either WhatsApp us at +91 7899362532 or email us at neelcreationsbysaanvi@gmail.com stating the ORDER No.

You may cancel an order within 24 hours after placing it. No cancellations are permitted beyond 24 hours barring extenuating circumstances.  

 

SALE

Discount coupon codes are not applicable on sale products. And products purchased in sale are not applicable for returns.
 

Customized Products/Orders

Customized products cannot be returned or exchanged unless there is a manufacturing defect with the same. There will be no discount available for the customization cost for any product.

 

Order delay/cancellations due to delay

Given the complexity in production, occasionally a product may not be produced as per the output expected and so we may seek your advice on this matter which may result in your order being delayed.

In case our garment construction expert team notices that the measurements you have provided are incorrect or if there is a variation, then we may approach you to cross-check the measurements again. The time taken for these measurements to be re-checked may also delay an order.

At any point in time during the garment construction process, the product cannot be canceled.

 

Refunds

For a canceled order within 24 hours, refunds will be processed in a form of a credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.

During peak periods such as Sales or Festive periods, processing returns might be delayed slightly.

Products purchased during Sale will not be eligible for refunds.