Frequently Asked Questions

1. How will custom order be processed?

We offer customization in color of some dupattas and also make to measure garments. If your dupatta is to be customized to any specific color, you can contact us and send us refence picture to match with.

For customization of size, we send you measurement chart once the order is placed and you can fill up that simple form and get your outfit customized.  

 

2. How can I track my order

We will update tracking details on order page or you can contact us in case you have any questions. Our team will let you know about your package.

 

3. How long will it take to ship my order?

We strive to process and ship every order within 2-4 business days. You can expect to receive your order in 4 -7 business days after shipping depending on your location.

The delivery timeline depends upon the delivery address of the customer.

For India For metros & Tier 1 cities, it may take 3-4 working days, whereas for Tier 2 & 3 cities & rural areas, it may take 5-7 working days.

For International orders, the average delivery time is 5 -15 business days depending on the country of residence.

Note - If there are any alteration that needs to be done to the product, shipping time may vary by a day or two, depending on the extent of the changes required.

 

4. What do I do if I received a Tampered box?

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com

 

5. What do I do if I receive a Damaged/Wrong Product?

If you have received a damaged product, please reach out to our customer support team immediately WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com

    a) You should ensure the product is unused
    b) Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)

 

6. Are the colours of the products shown on the website accurate?

The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.

 

7. What do I do if an item from my order is missing?

Kindly reach out to our customer support team as soon as your order is delivered WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com

 

8. Why is my order being Cancelled?

We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.

 

9. What is your cancellation policy?

If you wish to cancel your order you can reach out to our customer support team WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com.

10. I just cancelled my order when will I receive my refund?

For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made. Sometimes if that is not possible we will contact you and ask you the mode we can use for refund.

11. I currently live outside India. Can I get my order shipped Internationally?

Yes, we ship orders worldwide.

12. International shipments will there be custom duty?

Some countries charge custom duty and taxes which we do not collect here but might be collected at the time of delivery by courier services as per your country policy.

 

 RETURN AND EXCHANGE

1. What is your return and exchange policy?

Our returns and exchange policy gives you an option to return or exchange items purchased from our website for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging.

 

2. Will my return order be picked up by your logistics team?

Yes within India we will get it picked up. In some cases if there is any issue for return pickup in that area buyer will have to arrange for return shipment.

COD amount will not get refunded in case of return.. Only product amount will get refunded.

Out of India shipments Buyer is responsible and pays for return shipment charges.

 

3. How long will it take for me to receive the refund for my returned product?

Once the return order reaches us, the order items will go through a quality check by our Quality check (QC) team. Once it clears QC, the refund process will be initiated in 2-4 business hours days.
Note - In case the product does not clear the QC, we will not be able to process the refund.

 

4. Can I return some products from a bundle offer (Buy 2 and Get 1 Free, Buy 3 and Get 50% OFF etc.) and still remain eligible for the offer?

No, if you decide to return only a portion of the products included in a bundle offer, the offer for the bundle discount ( Buy 2 and Get 1 Free, Buy 3 and Get 50% OFF etc.) may no longer be valid.