Frequently Asked Questions

1. How can I track my order

We will update tracking details on order page or you can contact us in case you have any questions. Our team will let you know about your package.

 

2. How long will it take to ship my order?

We strive to process and ship every order within 2-5 business days. You can expect to receive your order in 4 -7 business days after shipping depending on your location.

The delivery timeline depends upon the delivery address of the customer.

For India For metros & Tier 1 cities, it may take 3-4 working days, whereas for Tier 2 & 3 cities & rural areas, it may take 5-7 working days.

For International orders, the average delivery time is 5 -15 business days depending on the country of residence.
 

3. What do I do if I received a Tampered box?

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer support team WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com

 

4. What do I do if I receive a Damaged/Wrong Product?

Parcel opening video is must for any Damage claims. If you have received a damaged product, please reach out to our customer support team immediately WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com

    a) You should ensure the product is unused
    b) Share images of the Wrong/Damaged Product (Try to capture the damaged area of the product)

 

5. Are the colours of the products shown on the website accurate?

The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.

 

6. What do I do if an item from my order is missing?

Parcel opening video is must for any claims. Kindly reach out to our customer support team as soon as your order is delivered WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com

 

7. Why is my order being Cancelled?

We generally do not cancel orders but due to unforeseen circumstances sometimes we may have to cancel an order. Our support team will keep you posted if your order has been cancelled.

 

8. What is your cancellation policy?

If you wish to cancel your order you can reach out to our customer support team WhatsApp at +91 7899362532 or  neelcreationsbysaanvi@gmail.com and If your order has already been shipped then cancellation charges will apply.

9. I just cancelled my order when will I receive my refund?

For prepaid orders refund will be processed within 2-5 business days after the order is cancelled. The refund will be credited into the same payment mode using which the payment was made. Sometimes if that is not possible we will contact you and ask you the mode we can use for refund.

10. I currently live outside India. Can I get my order shipped Internationally?

Yes, we ship orders worldwide.

11. International shipments will there be custom duty?

Some countries charge custom duty and taxes which we do not collect here but might be collected at the time of delivery by courier services as per your country policy.